Frequently Asked Questions
Frequently Asked Questions
Have a question? We've got answers! If you don't see what you're looking for, feel free to reach out to us through our Contact page.
About Our Products & Ingredients
What ingredients do you use?
All of our products are handcrafted with natural, skin-loving ingredients including shea butter, cocoa butter, mango butter, Vitamin C extract, essential oils, apricot oil, sweet almond oil, sunflower oil, and Vitamin E oil. We believe in clean, honest skincare — no harsh chemicals or synthetic fillers.
Are your products all-natural?
Yes our butter are! We are committed to using natural ingredients in all of our butter formulations. We carefully select each ingredient for its skin benefits and quality. Body washes, scrubs and bath bombs have chemicals added for preservation while near water.
Are your products safe for sensitive skin?
Our products are formulated with gentle, natural ingredients. However, everyone's skin is different. We recommend doing a patch test before full use, especially if you have known allergies or sensitivities. If you have specific concerns, please consult with a dermatologist.
Are your products vegan?
Most of our products are vegan, all are cruelty-free. No animal testing.
Do your products contain any allergens?
Some of our products contain tree nut-derived ingredients such as shea butter, sweet almond oil, and mango butter. Please review the full ingredient list on each product page before purchasing if you have nut allergies.
How long do your products last?
Best used within 6-12 months. Store in a cool, dry place away from direct sunlight.
Product Usage
How do I use your body butters?
Apply a small amount of body butter to clean skin and massage in circular motions until fully absorbed. For best results, apply after a shower while your skin is still slightly damp to lock in moisture.
How do I use your body scrubs?
Apply the scrub to damp skin and gently massage in circular motions to exfoliate. Rinse thoroughly. Follow with our oils or body butter for silky-smooth skin. Use 2-3 times per week.
Can I use your products on my face?
Our products are formulated with gentle, natural ingredients. However, everyone's skin is different. We recommend doing a patch test before full use, especially if you have known allergies or sensitivities. If you have specific concerns, please consult with a dermatologist.
How much product should I use?
A little goes a long way with our rich, concentrated formulas! Start with a small amount and add more as needed.
Shipping
Where do you ship?
We currently ship within the United States or many other countries.
How long does shipping take?
Orders are processed within 3-5 business days. Delivery typically takes 5-7 business days after processing.
How much does shipping cost?
Free shipping for orders $50.00 and over. All other shipping costs will be calculated at checkout.
Will I receive a tracking number?
Yes! Once your order has shipped, you will receive an email with your tracking information so you can follow your package every step of the way.
My order says delivered but I haven't received it. What should I do?
We're sorry to hear that! Please check with neighbors and your local post office first. If you still can't locate your package, contact us through our Contact page and we'll do our best to help.
Returns & Exchanges
What is your return policy?
Due to the handmade and personal nature of our skincare products, we do not accept returns or exchanges. However, if you receive a damaged or defective item, please contact us within 7 days of delivery."]
My product arrived damaged. What do I do?
We're so sorry! Please contact us within 7 days of receiving your order with a photo of the damaged item and your order number. We will work with you to make it right.
Can I cancel or change my order?
Orders can be cancelled or modified within 24 hours of placement. Please contact us as soon as possible!
General
How can I contact you?
You can reach us through our Contact page. We aim to respond to all inquiries within 1-2 business days.
Do you offer wholesale or bulk orders?
Yes, Email inquiries or message us through the chat.
Do you offer gift wrapping?
We offer gift wrapping seasonally. But if you need gift wrapping or gift packaging for a special occasion please reach out and we will try to help!